Frequently Asked Questions
Below we have listed answers to some frequently asked questions we
encounter from customers. Take a look through and if you still have any
questions about anything then please contact us.
How long do the insoles
last?
This varies depending on the person wearing them and usage. However
you can expect to get many months if not years out of them - even if you are a high distance runner. This is
because the insoles are very durable and are designed to be refreshed if they flatten out. To refresh the
insoles simply add them to a pot of boiling water for 2 minutes and they will revert to their original
form.
I need arch support?
The composition of the insoles means that good natural arch support is
developed as the insoles mould. If after wearing the insoles for a couple of weeks you decide you need more
support then you can use the adjustment strips that come with the insoles to custom fit extra support where
you need it. Do NOT use the adjustment strips until the insoles have moulded.
Do you honour your
guarantee?
Of Course. We want to build a long term partnership with our customers
and that can only be done on trust. Our customers love Troo Step insoles so the guarantee is not used much
anyway. We do understand though that each person is different so if you find the insoles aren't for you you
can return them for a 'no questions asked' refund.
They're no much to look at - do they really
work?
Whilst the insoles are not aesthetically pleasing they are very
effective. We've had many customers over the years comment that they nearly sent the insoles back without
even trying them only to be pleasantly surprised by their effect. Don't worry about what they look like - the
proof is in the wearing!
Are they suitable for all
shoes?
The insoles do not have any adhesive
and are quite thick so are not really suitable for open shoes. If you have sandals they can and have been used in
these.
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"I play golf 3-4 times a week and have suffered for ages with ball of
feet soreness and pain when standing still with full weight on feet - i.e. when
putting. First time out with the insoles the pain in the balls of my feet decreased
such that I am only minimally aware of it and the further problem when putting has just
disappeared. Apart from the relief from the continual pain which was really worrying to
the point that I thought I might have to reduce my golf activity considerably, I now
find that my level of focus and concentration has increased because I am not thinking
about the other problem. Just a great day when I cam across your website."
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| Harold Kearsley, Macclesfield, UK |
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"Hi There, I am amazed with the early results of the insoles,
after 6 wks of agony and walking like a permanent cripple, i used the insoles for
approx 2 hrs, and i do not exagerate when i say that i now walk free of pain and with
no limp whatsoever."
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David Wright, Hull, UK
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"Hi, I bought some insoles from you back in October, and I must firstly say thanks very
much, they have made an incredible difference. I am after ordering some more for myself
and some for my husband, to give them a try." |
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| Jamie Dixon, Scarborough, UK |
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"Hello, John. Many thanks. Received insoles today. These really are the first I have
seen that do the job promised, and I have bought quite a few over the past couple of
years, believe me. Wishing you every success." |
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| Eric Rowland, Luton, UK |
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"Just a quick message to say what a wonderful product this
is. Gave relief after about a week of using them in my workboots. Now I can do a
complete 8hr shift without ant pain what so ever." |
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| Michael Drewett, Somerset, UK |
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"I received my inserts yesterday and put them in my shoes.I am a very big guy 410 lbs.
and my feet always hurt. I could not believe the relief i got. It is now so much easier
to walk about. I would always pick the shortest route anytime I had to walk. Now it
really does not matter as my feet do not hurt. Great product and I am ordering another
pair right now. Sincerely, John." |
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| John Momchin, Rio Rancho, USA |
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"hi ive tried these for a few weeks, they have really helped my flat feet by building
up the arches,my sore feet are no longer sore and my lower back pain has dissapeared,
advise your customers to persevere,many thanks.del ps they also saved me over £300 as i
was due to go for a personal fitting." |
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| D. Dallison, Herts, UK |
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"I have bad posture, miss aligned pelvis, incredibly short hamstrings and quads not to
mention the back/neck problems that go with it. My sports measure/osteopath said my
flat feet that also lean on the inside are probably the main cause "your thigh bones
connected to you hip bone" and all that also goes for muscle groups. He recommended
orthotic insoles so I bought some from my chemist for £28.00 they were great I really
noticed a difference! Swapping them from shoe to shoe was a pain, and lets face it at
that price your not gonna buy too many. The professional 'made for you' type that are
molded from your foot are around £40.00 -£70.00 WOW. How do they sleep at night? So
when they wore out as all things do I did not replace them until my osteopath gave me
another lecture! I had already seen these on the internet so ordered a couple of pairs.
They are GREAT! They do mould very well and the extra pieces are a great idea I do use
them and it's easy. an instant improvement on 'stance' ,less impact and more stamina at
work and play. I like extreme, hiking, paint balling and work bloody long hours, these
really relive a lot of problems. I wear a lot of different shoes so have ordered 10
pairs to save on postage and avoid the need to swap around at this price it is worth
it. Your health is the best investment you can make as the returns are "worth more than
money". I am giving a pair to my osteopath when my order arrives. He stocks the branded
ones in his practice, he makes no profit on them its just a service. Once he tries them
I am sure he will point his customers here! I am in no way affiliated with Troo Step, I
just like to say what I feel about things that are really bad or really good!" |
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| Nathan Latusek, Sutton Coldfield, UK |
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"Hi just wanted to say about insole I bought. When i had only used for a few hours my
feet felt better. Have suffered 2 years drop arch and heel, now used them 2 days on
feet all day all i can say( thanks) i have tryed every product going these are the
best. Will recommed to friends." |
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| Elaine Ayers, Swindon, UK |
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"Hi, I bought a pair of your insoles, and when they arrived, I thought they looked
rubbish. Ater paying for them, I thought I may as well give them a go, and I can tell
you that they are one of the best pair of insoles I have ever used, sadly I still have
sore feet, at the end of the day, but nothing compared to what they were usually like.
I cant believe they are so good, I thank you, for saving my life, or my feet (you know
what I mean) ... Cheers, Rose." |
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| Rose Mcwhirter, Belfast, UK |
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"I work in retail and I have to stand for a full 8 hour shift. I had severe heel pain
for months and nothing I bought in Boots helped. Even liquid gel soles had no effect
and I would end up barely able to walk. Things were so bad I was even considering
leaving my job. I saw these soles on the net and I was a bit sceptical. I am now
ordering 3 more pairs. My pain has vanished and I can stand for long periods, pain
free. I have recommeneded these to my colleagues..." |
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| A Parker, London, UK |
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"My father is 84 and always enjoyed extensive walking ...but had begun to walk less and
less as his foot pain increased. He is now able to increase the walking (10 -12 miles
or so) thanks to the inner soles. I too have found the soles very beneficial... having
pain as a result of rhumatoid arthritis some years ago. Recently walked around Rome for
long days ...with no foot pain at all. thanks to the inner soles." |
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| Liz Came, UK |
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| ** Testimonial disclaimer.** |
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