Privacy Policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide:

Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.

Credit Card Information
If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
-Name
-Mailing address
-Email address
-Credit card number
-Name on credit card
-Credit card billing address
-Business and home phone number

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, , to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site's content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security:

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/Opt-In/Opt-Out

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

 
 
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Testimonials
 

"I play golf 3-4 times a week and have suffered for ages with ball of feet soreness and pain when standing still with full weight on feet - i.e. when putting. First time out with the insoles the pain in the balls of my feet decreased such that I am only minimally aware of it and the further problem when putting has just disappeared. Apart from the relief from the continual pain which was really worrying to the point that I thought I might have to reduce my golf activity considerably, I now find that my level of focus and concentration has increased because I am not thinking about the other problem. Just a great day when I cam across your website."

Harold Kearsley, Macclesfield, UK


  

"Hi There,  I am amazed with the early results of the insoles, after 6 wks of agony and walking like a permanent cripple, i used the insoles for approx 2 hrs, and i do not exagerate when i say that i now walk free of pain and with no limp whatsoever."

David Wright, Hull, UK

 

"Hi, I bought some insoles from you back in October, and I must firstly say thanks very much, they have made an incredible difference. I am after ordering some more for myself and some for my husband, to give them a try."
Jamie Dixon, Scarborough, UK
 
"Hello, John. Many thanks. Received insoles today. These really are the first I have seen that do the job promised, and I have bought quite a few over the past couple of years, believe me. Wishing you every success."
Eric Rowland, Luton, UK
 
"Just a quick message to say what a wonderful product this is. Gave relief after about a week of using them in my workboots. Now I can do a complete 8hr shift without ant pain what so ever."
Michael Drewett, Somerset, UK
 
"I received my inserts yesterday and put them in my shoes.I am a very big guy 410 lbs. and my feet always hurt. I could not believe the relief i got. It is now so much easier to walk about. I would always pick the shortest route anytime I had to walk. Now it really does not matter as my feet do not hurt. Great product and I am ordering another pair right now. Sincerely, John."
John Momchin, Rio Rancho, USA
 
"hi ive tried these for a few weeks, they have really helped my flat feet by building up the arches,my sore feet are no longer sore and my lower back pain has dissapeared, advise your customers to persevere,many thanks.del ps they also saved me over £300 as i was due to go for a personal fitting."
D. Dallison, Herts, UK
 
"I have bad posture, miss aligned pelvis, incredibly short hamstrings and quads not to mention the back/neck problems that go with it. My sports measure/osteopath said my flat feet that also lean on the inside are probably the main cause "your thigh bones connected to you hip bone" and all that also goes for muscle groups. He recommended orthotic insoles so I bought some from my chemist for £28.00 they were great I really noticed a difference! Swapping them from shoe to shoe was a pain, and lets face it at that price your not gonna buy too many. The professional 'made for you' type that are molded from your foot are around £40.00 -£70.00 WOW. How do they sleep at night? So when they wore out as all things do I did not replace them until my osteopath gave me another lecture! I had already seen these on the internet so ordered a couple of pairs. They are GREAT! They do mould very well and the extra pieces are a great idea I do use them and it's easy. an instant improvement on 'stance' ,less impact and more stamina at work and play. I like extreme, hiking, paint balling and work bloody long hours, these really relive a lot of problems. I wear a lot of different shoes so have ordered 10 pairs to save on postage and avoid the need to swap around at this price it is worth it. Your health is the best investment you can make as the returns are "worth more than money". I am giving a pair to my osteopath when my order arrives. He stocks the branded ones in his practice, he makes no profit on them its just a service. Once he tries them I am sure he will point his customers here! I am in no way affiliated with Troo Step, I just like to say what I feel about things that are really bad or really good!"
Nathan Latusek, Sutton Coldfield, UK
 
"Hi just wanted to say about insole I bought. When i had only used for a few hours my feet felt better. Have suffered 2 years drop arch and heel, now used them 2 days on feet all day all i can say( thanks) i have tryed every product going these are the best. Will recommed to friends."
Elaine Ayers, Swindon, UK
 
"Hi, I bought a pair of your insoles, and when they arrived, I thought they looked rubbish. Ater paying for them, I thought I may as well give them a go, and I can tell you that they are one of the best pair of insoles I have ever used, sadly I still have sore feet, at the end of the day, but nothing compared to what they were usually like. I cant believe they are so good, I thank you, for saving my life, or my feet (you know what I mean) ... Cheers, Rose."
Rose Mcwhirter, Belfast, UK
 
"I work in retail and I have to stand for a full 8 hour shift. I had severe heel pain for months and nothing I bought in Boots helped. Even liquid gel soles had no effect and I would end up barely able to walk. Things were so bad I was even considering leaving my job. I saw these soles on the net and I was a bit sceptical. I am now ordering 3 more pairs. My pain has vanished and I can stand for long periods, pain free. I have recommeneded these to my colleagues..."
A Parker, London, UK
 
"My father is 84 and always enjoyed extensive walking ...but had begun to walk less and less as his foot pain increased. He is now able to increase the walking (10 -12 miles or so) thanks to the inner soles. I too have found the soles very beneficial... having pain as a result of rhumatoid arthritis some years ago. Recently walked around Rome for long days ...with no foot pain at all. thanks to the inner soles."
Liz Came, UK
 
** Testimonial disclaimer.**